Contact Information

Emergency Contacts

One on 4th (405) 571-3016
OSU Police Department (405) 744-6523

Other Contacts

Oklahoma State University (405) 744-5000
OSU Financial Aid (405) 744-6604
OSU Bookstore (405) 744-5237
OSU Dining Services (405) 744-4424
OSU Libraries (405) 744-9775

Community Building and Common Area Facilities

The Clubhouse Common Area Facilities and Amenities

The clubhouse/community building is the place to go for great amenities. Most of the events and activities hosted by the community take place in and around the clubhouse/community building. All rules governing common area amenities will be enforced by management and are subject to periodic review and revision. The facilities available at the community are for the exclusive use of community residents. A resident must accompany all guests at all times. The maintenance and care of these facilities is every resident’s responsibility; therefore, abuses may result in facilities closing. Please report all repair needs or problems to the community office.

Building and Patio Furniture

For your comfort while studying, socializing, or watching TV, the community has provided furniture in the clubhouse/community building and patio area. This furniture is meant to stay in the designated areas so that all residents may enjoy its use. Please do not take the public area furniture into your room; there will be a moving charge for removing furniture from any public area. All missing furniture should be reported immediately to community personnel to assist in recovering the missing furniture.

Business Services

Residents receiving packages too large for mailboxes should pick them up in the clubhouse/community building. We reserve the right to refuse any package that is too large for our office or is considered suspicious or hazardous in any way.

Computer Room

A computer room is offered for the convenience of residents. The computer room is located in the clubhouse/community building and has computer terminals with Internet access and printer capabilities. You must be familiar with needed software as technical assistance is not always available. Eating and drinking is not permitted in the computer room. Please report any problems to the office immediately.

Fitness Center

The fitness center is located in the clubhouse/community building. No food is allowed in the fitness center. Please limit drinking to water only while in the fitness center. Proper athletic attire is required. Shirts and shoes must be worn at all times. Please report maintenance problems to community personnel immediately. Do not repair equipment yourself. Use equipment in the manner in which it was intended. Use of the fitness center is at your own risk. Anyone beginning an exercise program should consult a physician first.

Leasing Office

The leasing office is located in the clubhouse/community building. Leasing office staff is available to help residents with renewing resident leases/license agreements, collecting rent payments, answering questions about the lease/license agreement, and addressing issues as needed.

Mail

Each resident is assigned a mailbox. Mailboxes may be shared by multiple residents. Mail is delivered daily except Sundays and holidays. Notification of packages and special deliveries will be placed in the mailboxes.

Payment

You will not receive a bill or invoice for any installment amount due. We do not provide payment slips, payment reminders, etc. It is your responsibility to make the payments by the assigned date based on the payment plan you chose by referring to your copy of the lease/license agreement. Pay online, deliver the payments to the office, or mail the payments.

Please also note that if you are choosing the installment option, these payments are installment payments, not monthly rent payments. This statement means that each payment is part of the installment amount not a particular month’s rent. If you do not make the payments by the designated due date, you will be assessed a late fee. Payments that are mailed must be received by the due date, regardless of postmark, to avoid late fees.

Rent Payment

Payments are due on the first day of the month. You may pay the rent at the clubhouse/community office or take advantage of one of our online options

Forms of Payment

You may pay your rent online by credit card or eCheck. You may pay your rent by check, money order, or cashier’s check.

ECheck

eCheck payments will be deducted from a checking account. There are two options for eCheck: the first option is to make a one-time payment at an amount specified by you; the second option is to set up recurrent monthly payments (ACH Payments) that are automatically processed on the first business day of each month. There will be a fee associated with each transaction.

Credit Card

Credit card payments may be made on a one-time basis or set up recurrent monthly payments. This service may include a convenience fee for each transaction.

Late Payment and Returned Checks

If your rent payment is received after the date specified on the lease/license agreement, you will be charged late charges as stated in the lease/license agreement. A returned check fee, plus applicable late charges will be assessed on all checks returned by a bank for any reason. Returned checks must be redeemed by money order or cashier’s check within 48 hours of notification. Late charges will be charged from the first late day. After two returned checks, we will no longer accept checks for your rent payment or any other charges owed.

It is your responsibility to ensure that all rent payments and other charges are paid on a timely basis. All monies received from you will first be applied to any outstanding debts such as delinquent rent, late fees, NSFs, utilities, charges for damage repair, etc. Any remaining monies will then be applied to the current month’s rent. If any amounts are deducted to cover a balance, your current month’s rent will not be considered paid in full and late fees will be assessed.

After-Hours Payments

Payments may be made after hours by dropping off your check, money order or cashier’s check in the night drop at the clubhouse/community office. Be sure to include your name and unit number on the check, money order or cashier’s check to ensure timely processing. If late charges are applicable, they will be assessed to your account and/or the payment returned. We have the right to refuse any payment that does not pay your balance in full.

Resident Surveys

Periodically surveys are distributed to the residents in an effort to solicit feedback about your experience. Surveys provide you with an opportunity to assist us in providing the best experience possible.

Study Lounges

Study lounges are available throughout the community. Lounges are reserved for studying. The study lounge is open 24 hours a day. Eating, drinking, smoking, eating, and mobile phones are prohibited.

Swimming Pool

The pool is open daily weather permitting. Please be advised that the pool is not designed for diving. Pool furniture is not to be removed from the designated area. The area may close occasionally for maintenance purposes and during specific community repair projects. Please bring proper ID with you to the pool. Only residents and their guests are permitted to use the pool. Residents must accompany guests at all times.

Unit Information

General Policies

In order to comply with local fire codes (which are created ultimately for your own protection and safety), certain policies apply toward the condition of your unit. In addition, decorating guidelines have been established in order to prevent damage to the units.

All furnished units are to remain furnished, with beds on the frames and furniture on the floor (e.g., no beds on top of desks or dressers, no desks or dressers stacked or turned on end). For safety reasons, cinder blocks are not permitted. Furniture may be rearranged in your unit provided it is returned to its original position prior to check-out.

The following must also be adhered to:

  • No bunk beds, lofts, or waterbeds are permitted.
  • No construction, wall partitions, paintings, or any similar structures are permitted.
  • Dartboards are not permitted due to damage to walls and doors.
  • Any alterations or modifications that pose a threat to safety, health, physical unit damage, comfort of others, etc., are not permitted.
  • NO ITEMS ARE PERMITTED ON THE CEILINGS. This includes: nails, stickers (reflective stars), bottle caps, tape and poster putty. Damage to ceilings will result in a repair charge.
  • No additions to the original surface are permitted on the doors, windows, blinds, or furniture.
  • All decorations must be temporary so as not to permanently deface or damage unit furnishings.
  • Only official community documents may be posted on the interior and exterior of the entrance door.
  • For fire safety reasons, candles, incense, space heaters, hot plates, and other combustibles are not allowed in the units.
  • Please do not put tape of any kind on the carpet or linoleum.
  • No decorations are permitted on the windows, including posters, lights and flags.
  • Curtains may be hung on the windows provided that a white background (or the provided blinds) faces the outside of the building.

Damages

Residents are responsible for the condition of their unit and all furniture. Any repairs needed within units must be performed by authorized maintenance personnel. Residents will be charged for the repair of any damages upon vacating the unit.

Dishwasher

In order to reduce maintenance problems with dishwashers, the following guidelines should be used: scrub dishes first, especially if it will be a few days before you run the load. Be sure the product is advertised as an automatic dishwasher detergent, not one for hand-washing dishes. Once a month, pour a cup of distilled vinegar in the dishwasher and run it empty two times.

Food Waste Disposal

Each apartment is equipped with a food waste disposal in the kitchen sink. Please use common sense when operating this appliance. Care and Operating Instructions: do not insert hand into disposal. Turn on cold water full flow (water should remain on during complete disposal operation and for a sufficient time after grinding is completed to ensure all waste is flushed away). Turn the switch to the “On” position to start disposal. Feed the food waste into the disposal while it is running; do not dispose of huge quantities at once! Do not turn off the motor or water until grinding is complete.

Garbage

All garbage must be properly bagged and placed directly into trash chute. Storing garbage in units, breezeways, or stairwell is not permitted.

Garbage Chutes

Residents should use the chute only for small bundles of common household trash. Trash must be bagged and tied tightly in bundles that are small enough to fit easily through the opening; and heavy enough to drop all the way down. Do not put anything down the chute that might get stuck in the chute. Loose, light items may get stuck inside the chute unless they are secured inside tightly tied bags of bundled trash. The chute must not be used to dispose of hazardous or flammable materials or anything that is wet.

DO NOT pour any liquids or drop loose food waste down the chute. These will stick in the shaft may cause foul smells and health hazards.

Heating and Cooling Unit

Efficiency of your heater is dependent upon complete air circulation. It is important to keep all vents in every room open. In addition, please ensure that return air vents are left unobstructed.

Maintenance

All maintenance concerns in your bedroom, your unit, or elsewhere on the community should be reported to the office or the CA/RA during regular business hours or submitted using our on-line maintenance request form. Please provide us with all the information pertaining to your maintenance request in order for us to most efficiently respond to your issue. For emergency maintenance issues, our maintenance staff is on call. After regular business hours you should contact the community’s answering service or CA/RA On-Call. Please use good judgment when deciding to contact staff after hours. Examples of maintenance emergencies include: flood, broken window in a first-floor unit, front door lock malfunction, or fire.

Upon submission of the request, the maintenance staff will undertake corrective measures as quickly as possible. You will be notified when the work has been completed or if more time is needed to correct the situation.

Smoke Detectors

The smoke detectors in your units are very sensitive. When taking a shower, close the bathroom door to ensure the steam does not affect the detector. When cooking, be sure to use the fan above the stove. If your detector makes a chirping sound, it means the battery is low. Complete a work order as soon as possible to have the battery replaced. Any time a smoke detector sounds an alarm, you should respond to it as an emergency and proceed in a safe manner. Never disconnect the smoke detectors. Sometimes you may experience a “false alarm.” The smoke detectors may be set off by dust, an insect or just may need routine cleaning. Opening the front door and windows (to allow fresh air into the unit) may stop the false alarm. Tampering with firing safety equipment is a violation of state and federal laws and will result in fines, eviction, and possible arrest.

Toilets

Do not flush paper towels; they do not degrade. Never flush feminine hygiene products, regardless what the packaging states. If your toilet does overflow or clog up, turn off the water supply immediately. There is a water shut-off valve next to the toilet on the lower left side of the wall. Residents are required to plunge their own toilet prior to calling in maintenance. Residents will be responsible for any toilet damages/overflows that are the result of improperly disposed articles.

Unit Entry

We respect your right to privacy. Without prior written consent, no one is given access to your unit. However, our staff may enter your unit as follows:

  • in case of emergency
  • when you have abandoned or surrendered the unit
  • to make requested repairs
  • to test smoke detectors and complete health and safety inspections
  • to show the community to prospective or actual purchaser
  • routine inspections
  • with your prior permission
  • as otherwise allowed by law

Except in cases of emergency and as required by law, we will provide you with reasonable written notice of our intent to enter and entry will be during normal business hours. You may be present; however, entry is not conditioned upon your presence. In case of emergency, we may enter the unit at any time without prior notice. In such situations, you do not have the right to refuse to open a door and you must allow access.

Utilities

If your utility use exceeds the allotted amount, you will be invoiced for and required to pay the overage. 

Whenever you save energy, you not only save money, you also reduce the demand for such fossil fuels as coal, oil, and natural gas. Less burning of fossil fuels also means lower emissions of carbon dioxide (CO2), the primary contributor to global warming, and other pollutants. You do not have to do without to achieve these savings.

The average American produces about 40,000 pounds of CO2 emissions per year. Together, we use nearly a million dollars worth of energy every minute, night and day, every day of the year. By exercising even a few of the following steps, you can cut your annual emissions by thousands of pounds and your energy bills by a significant amount. These steps include:

  • Whenever possible use outside fresh air to control hot temperature conditions instead of air conditioning.
  • Use fluorescent lighting whenever possible. The same amount of light may be obtained with only 1/3 the wattage. Change to lower wattage where possible.
  • Keep all lamps and lighting fixtures clean. Dirt absorbs the light.
  • Check the accuracy of HVAC system thermostats.
  • Report water leaks in bathrooms and units the same day when possible.
  • Turn your refrigerator down. Refrigerators account for about 20% of household electricity use. Use a thermometer to set your refrigerator temperature as close to 37 degrees and your freezer as close to 3 degrees as possible.
  • Set your clothes washer to the warm or cold water setting, not hot. Switching from hot to warm for two loads per week may save nearly 500 pounds of CO2 per year if you have an electric water heater or 150 pounds for a gas heater.
  • Make sure your dishwasher is full when you run it and use the energy saving setting, if available, to allow the dishes to air dry.

Utility Closets

The utility closets housing water heaters and HVAC equipment are not to be used for storage.

Vacant Bedrooms

Current residents must make every effort to welcome a new roommate as long as there are empty bedrooms or bed spaces in the unit. It is a violation of your license/lease agreement to tell a potential roommate that you do not want a roommate or that there are no vacant beds. It is also a violation of your license/lease agreement to double occupy a bed space. You may have the opportunity to lease open bed spaces. Please contact the office for more details.

Washers/Dryers

All appliances should only be used in the manner for which they were intended. No dying of fabric or other materials is ever permitted. In the event you should need instruction on how to use the machines, please contact the office.

Window Screens

It is important that the window screens and blinds remain in good functional condition. They are not to be removed, tampered with, and/or detached in any manner.

Resident Services

Housekeeping

The community provides janitorial service for the clubhouse/community building, building common areas, breezeways, and grounds. Residents are responsible for the cleaning and upkeep of their unit. It is everyone’s responsibility to keep the community clean and free of trash and cigarette butts. Do not leave trash on the stairwell or in the hallways. If trash is found in inappropriate locations, your account may be charged trash removal fees.

Mail

Each resident is assigned a mailbox and key after completion and return of your check-in materials. Mail is delivered daily by the United States Post Office with the exception of Sundays and Federal Holidays. You will receive notification of packages and special deliveries either by phone, a note dropped off at your unit or in your mailbox. You will need to bring a photo ID and sign for your package at the community office during regular business hours.

Social Activities

One of the best parts about living with us is the social atmosphere. From the beginning of the year, we like to emphasize community spirit. The CA staff does the largest part to facilitate this for residents by sponsoring programs, including pool parties, free food events, pet friendly events, and much more. Residents who would like to volunteer to assist with functions should talk to their CA.

 

Community Living

Introduction

Learning to live in a community environment requires maturity, an examination of values, and assessing how one’s behavior affects others. The specific rules and regulations that exist at the community are detailed in the rules and regulations section of your lease/license agreement and this handbook. Take time to review your lease/license agreement and familiarize yourself with the rules and regulations. You and your guests are responsible for following them. Failure to do so may result in disciplinary action including termination of residency.

The underlying assumption at the community is that residents have the capacity and desire to be self-directing and responsible members of their community. Residents enter the community as young adults who are responsible and in search of opportunities for development and learning. Your unit is yours to use, but not to abuse. You have the freedom to make it work for you, coupled with the responsibility to keep it working for others.

Getting Along With Your Roommates

Living with others requires maturity, patience, open communication, willingness to compromise, and respect for others. No matter how compatible roommates are, there is always the potential for conflict. Culture, cleanliness, sleeping patterns, habits, and hobbies are some examples of things that may be different among roommates. These differences may serve to be positive learning opportunities for people living together, or they may create a negative atmosphere within the unit that may seem intolerable. You and the attitude that you take in communicating with your roommate will determine whether or not your situation will be positive or negative. The CA staff is committed to facilitating communication between and among roommates. Work with your CA/ to accomplish this goal; it may make the environment in your home even better!

Communication Guidelines

One of the many tips and tools the CA has is a Roommate Agreement. This is an agreement between roommates to ensure that basic needs have been discussed. Roommates should discuss each topic and come up with guidelines all roommates may live with. If you are having problems, or need help with a roommate contract, please see the CA for help. Here are some questions to consider:

Cleaning Up

  • How important is a clean room?
  • Who should do which jobs?
  • How often should we clean the bedroom/common areas/bathroom?
  • Who will buy the cleaning supplies?

Alcohol/Tobacco

  • Do you use these items?
  • How would you feel if I use (or do not use) them?
  • How would you feel if these items were in the unit?

Noise

  • When can music/TV be played at a higher level?
  • Are there hours when the unit should be extra quiet for studying?

Personal Activities

  • Do we plan on doing things together?
  • What do you do for fun?

Sharing Things

  • Do you mind lending personal articles, such as clothes, money, notes, books, food, toothpaste, and other items?
  • What items are for both (all) of our use?
  • What items are “off limits?”

Sleeping

  • When do you like to go to sleep?
  • When do you get up in the morning?
  • Can you sleep with the lights or music on?

Study Habits

  • Do you study in the room?
  • How often and how long do you study?
  • Do you study with/without music on?
  • Do you study with the door open?

Visitors

  • When do you have friends come over and visit?
  • How do you feel about overnight guests (of same and/or opposite sex)?
  • How well do you deal with guest problems?

What if there is a problem?

The community has several programs in place to intervene if you and your roommates are not getting along as well as you would like. The most important step you can take is to discuss your concerns with your roommate. Frequently, conflict occurs because one roommate assumes the other should know s/he is upset, but the roommate doesn’t actually realize there is a problem. It is difficult to commit the time necessary to work through the conflict, but the skills learned in the process will serve you for the rest of your life. Take advantage of the situation to become more skilled at working with others. If you do not feel you are able to handle the situation yourself, consider talking with your CA.

Personal Affirmation

By choosing to live with us you agree to reside in a living and learning community. As members of this community, we all have certain rights as residents and as students. Please recognize that other members of the community have the same rights and that one’s rights stop where another’s begin. For this reason, it is important to learn and compromise with others in order to maintain an environment in which all are respected and have the opportunity to grow and pursue their educational goals.

Community standards are established to assist in shaping our community. They protect our rights and assert the responsibilities we have to one another. As a member of our community, you agree to abide by local, state, and federal laws, as well as by these community standards which include the following statement:

I agree not to be or remain present during any violation of the Resident Handbook. My presence may infer that I condone, support or encourage a violation. I understand further that I am responsible for what behavior and activity occurs in my unit. I understand that if I anticipate or observe a violation of the Resident Handbook, I am expected to remove myself from the situation and am strongly encouraged to report the violation. I also understand that if I am aware of a violation and choose either to not report it or lie about it, I am passively participating in the violation and may be subject to conduct proceedings.

Roommate Agreements

Roommates should discuss each topic and come up with guidelines all roommates can live with. The topics include:

  • Unit cleanliness
  • Overnight guests
  • Alcohol/tobacco
  • Sleeping arrangements
  • Safety concerns
  • Hygiene
  • Noise
  • Use of common spaces
  • Use of possessions

Tips for living with roommates:

  • Treat your roommates as equals. Don’t give orders, make unreasonable demands, or expect favors. Try to put yourself in the shoes of your roommate to determine if what you are doing (or not doing!) is reasonable.
  • Respect your roommates’ right to privacy. Don’t pry into their private affairs or expect to share in their activities unless invited.
  • Keep borrowing to an absolute minimum.
  • Avoid trying to “reform” or correct your roommate(s). Don’t expect them to conform to your standards or accept your beliefs.
  • Work out mutually agreeable divisions of chores. Don’t wait for your roommate to take care of the housekeeping.
  • Make a sincere effort to be friendly. Don’t withdraw into a shell or forget common courtesy, which is unfortunately not “common” enough!
  • Accept routine inconvenience without complaint. Don’t gripe continuously about little annoyances that are insignificant. If they are significant, talk to your roommate right away, and not to anyone else.
  • Keep your promises and commitments without exception. Don’t break appointments or go back on agreements.
  • Respect the efforts of others to study. Don’t cause interruptions or make unnecessary noise.
  • Prepare and live with a realistic budget. Don’t overspend during the month and have little or no money left to pay your portion of the unit bills.
  • If you have a disagreement with a roommate, talk about it as soon as possible. Do not let your anger or frustration build up until you explode. Your CA is available to support and mediate if necessary.
  • Have a discussion and agree to boundaries about various relevant items.